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Shipping 

Thank you for shopping with us! At Segara Swim, we strive to provide you with the best shopping experience possible. Please read our shipping policy carefully to understand how we handle the delivery of your orders.

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1. Shipping Methods and Carriers:

  •   At the moment we only offer standard shipping through Australia Post. 

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2. Processing Time:

  •   Orders are typically processed within 2-5 business days after payment confirmation.

  •   During peak seasons or promotions, processing times may be slightly longer.

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3. Shipping Timeframes:

  • Shipping times vary depending on the destination and customs clearance procedures.

  • Estimated shipping times will be provided at checkout for your convenience.

  • Please note that unforeseen circumstances such as customs delays or natural disasters may impact delivery times.

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4. Shipping Costs:

  • We offer a flat fee of $10 for all orders within Australia and $15 for all international orders. Free shipping applies for orders over $150AUD.​

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5. International Shipping:

  • We offer international shipping to select countries.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.

  • We cannot control or predict these charges, so we recommend checking with your local customs office for more information.

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6. Tracking Information:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

  • You can track the status of your shipment using the provided tracking number and the carrier's website.

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7. Order Tracking and Support:

  • If you encounter any issues with tracking your order or have any questions about your shipment, please contact our customer support team at hello@segaraswim.com.au.

  • Our dedicated support team is available to assist you with any shipping-related inquiries or concerns.

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8. Undeliverable Packages:

  • In the event that a package is undeliverable due to incorrect address information provided by the customer or other reasons beyond our control, the customer will be responsible for any additional shipping charges incurred for reshipment.

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9. Holiday Shipping:

  • During holiday seasons, shipping times may be longer than usual due to increased order volumes and carrier delays.

  • We recommend placing your orders in advance to ensure timely delivery during peak periods.

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10. Returns and Exchanges:

  • Please refer to our Returns  and Refunds Policy for information regarding returns, exchanges, and refunds.

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11. Changes to Shipping Policy:

  • We reserve the right to update or modify our shipping policy at any time without prior notice.

  • Any changes to our shipping policy will be effective immediately upon posting on our website.

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By placing an order with us, you acknowledge that you have read, understood, and agree to our shipping policy. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us.

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Thank you for choosing Segara Swim! We appreciate your business.

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